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Is it Normal to Love Your Shippers This Much?

Updated: Aug 1, 2022

If I were to guess I'd have to bet that most small businesses don't share the same feelings that I have for my shipping company. I don't think it's normal, but the service and care that I'm met with at TransPak is anything but typical. It all began when I sold an oversized piece of art through a third party website that had a very strict turn around time on delivery. I had 3 days to get the art packaged and ready for pick-up.
The pressure was on, luckily after making a few phone calls and getting a lot of super overpriced quotes, I got ahold of Edwin Kimes the General Manager from TransPak. He understood the time constraints I was under and never took advantage of the situation. He gave me a fair quote and delivered a stunning high quality product. We literally had a photoshoot with the crate because it was that beautiful.
So you might be thinking... ok, Julie, that's nice and everything, but love? That might be a bit much. So here's where the love part comes in. So the piece was delivered to my collector's home. Upon delivery, they told the shipper that they didn't want the crate, so they removed it from the property and put it back on the truck. I received a phone call and was asked if I would like to keep the crate, it's completely reusable and would save me the cost on the next sale. Now as much as I would like to have this stunning piece of craftsmanship, I really didn't have any space in my studio to store it.

This is when Ed offered to store my crate for me at their Austin warehouse free of charge and when I was ready to use it again he would be happy to pull it out for delivery. I was just floored at this gesture. I can't tell you how helpful this is to my small business. He explained that he and his wife are big art lovers and are happy to support the community in any way they can. Wow!!! I'm so appreciative and would love to spread the word about this amazing company to anyone that will listen!!! And no, I am not being paid to endorse TransPak.



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